Troubleshooting

General problems:	Solution:
* Final Reality will not start anymore after I installed new software (for Visual Studio 6.0). * I get an error message "FR caused an invalid page fault in module MSVCRT.DLL ..."	The problem depends on MSVCRT.DLL located in Windows / System directory. You should check your MSVCRT.DLL version number (right click->properties->version), and update to Ver.6.00.8337.0 if you have an older version. This problem was caused by new heap manager Microsoft implemented to the MSVCRT.DLL, and Version 6.00.8337.0 fixes this problem. If you are not sure what you are doing, it is not recommended to change this DLL manually! Windows 95 OSR 2 and Windows98 also record "Known DLLs" to Registry, and changing it might cause problems in your operating system your with the other programs you use! The update should be available from Microsoft
Final Reality will not run on Windows NT 4 although I have "hacked" DirectX 5 to my system.	Final Reality has been designed to run only on Windows 95. To our knowledge it will not run on NT4 whatever you do. Also it has not been tested or developed for NT 5.0 (or Windows 2000). Test it on your own responsibility.
Whenever I try to display results, Final Reality crashes with an error: "An unsupported operation was attempted".	Your Comctl32.dll version is too old. Download the new DLL and copy it to your Windows\System directory. You need to shut down Windows in order to copy the file. The alternate option is to install e.g. Microsoft Internet Explorer 3 or newer which installs also this DLL. Please do not install the DLL if you do not have this problem!
Miscellaneous problems, Final Reality does not start.	Re-installing DirectX 5.0 may help. For example an older game might have installed an older version of DirectX on your computer.
Final Reality can't find my Direct3D hardware accelerator even though it did before.	Direct3D hasn't been properly de-initialized or some program has installed an older version of DirectX. Restart your computer and try again. If necessary, re-install DirectX 5.0.
Some parts in Final Reality are too dark/bright on my computer!	Try adjusting the gamma correction of your 3D card in the Display Properties. Or turn off the lights.
Final Reality crashes on startup on my AMD Am5x86 processor.	Probable reason for this is that our CPU detection code can not handle the AM5x86 chip. We've been unable to verify the existence of this problem as we do not have this particular CPU type for testing.

Sound problems:	Solution:
I am able to run FR without sound but it crashes with sound.	Install the latest drivers for your sound card and try different kHz and 8/16-bit modes.
Sounds slow down in the end of the material show on my Pentium II.	This is a driver problem that occurs only in those computers that have a 3Dfx-based accelerator installed. Wait for new drivers from your display card manufacturer.
There is too much bass in the music.	Check your sound card and speaker treble / bass settings. Our music has enough attititude without extra accentuations.

Display Adapter problems:	Solution:
Final Reality does not find my Matrox G200.	Set your desktop to 16-bit or 32-bit color depth and try again. Final Reality may not detect the G200 if the desktop is in 24-bit color mode.
I get an allocateSurface: ddraw2->CreateSurface DDERR_OUTOFVIDEOMEMORY Error message and Final Reality crashes. (The error message might be in verbose.txt in FR directory)	This problem seems to occur on computers with a 3Dfx (Monster3D, Righteous3D etc.) and an old display adapter (such as Diamond Stealth or Hercules Dynamite 128) installed. The problem is caused by non-DirectX 5 aware display drivers. The drivers for these display cards are compatible only with DirectX 3. The solution is to use the display drivers that come with DirectX 5.
Miscellaneous.	Get the newest drivers from your display card manufacturer.
Final Reality reports a GENERIC ERROR message or "No Direct3D hardware rendering platforms found" on my Hercules Stingray 128/3D. My Windows 95 desktop is in 32-bit color mode.	Reduce your desktop color depth to 16-bit and Final Reality should work fine.
On PowerVR based cards Final Reality reports DDERR_OUTOFVIDEOMEMORY when trying to run the 3D tests.	Your primary display adapter does not have sufficient amount of memory for frame buffers. Lower your desktop resolution and color depth to get Final Reality working.
Some polygons flicker on my 3D accelerator.	This is very probably a driver problem, and might already have been corrected in newer drivers. Please download the newest drivers from your display card manufacturer.
I have an AGP computer and AGP display adapter but I don't get the "AGP detected" sign at the startup-screen.	"AGP detected" appears only if your 3D accelerator can support using textures from the computer's system memory. Not all AGP-accelerators can do this. Also, for AGP to work, Windows 95 OSR 2.1 (version 1212) or newer is required. The version number can be found by right-clicking on "My Computer" on your desktop. OEM Service Release 2 (OSR2 version 1111 or 950B) can be updated to support AGP by applying the USB SUPPORT patch (available from your computer manufacturer).
I get very small results in the AGP test on my AGP 3D accelerator.	Your 3D accelerator probably does not support using textures from the computer's system memory. These accelerators have to swap textures to the video card memory during rendering, which is slow.

		Troubleshooting
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