Playtest privacy policy

Remedy Entertainment Oyj (business ID: 1017278-9) (“Remedy”, “we” or “us”) is a Finnish game developer. As part of Remedy’s development work, we conduct user research in the form of playtests with voluntary participants. The aim of such tests is to measure and evaluate the participants’ responses to games under development in various way in order to continue development in the best possible direction. This privacy policy explains how we use any personal data we collect about you when you participate in our playtest.

What kind of personal data do we collect from Playtest participants and on what legal grounds?

Prior to participating in any playtest, we always request that you sign a consent and grant us explicit consent to collect and use your personal data in accordance with this Playtest Privacy policy. You may withdraw your consent at any time by contacting us at All personal data collected is collected directly from each participant.

We may collect the following data from Playtest participants:

  • Full name‍
  • Address, phone number and email address‍
  • Date of birth‍
  • Gender‍
  • Social security number‍
  • Playing habits and preferences‍
  • Heart rate tracking data‍
  • Eye movement tracking data

How will we use your personal data?

We process your personal data for the purpose of improving and developing games and other services, for contacting you and for conducting research and creating reports for our internal use.

Information regarding your age is collected to make sure that the players invited to the playtests are over 18 years of age.

Information regarding gender, playing habits and preferences data will be used to help segment and position the games we create.

The eye tracking data enables Remedy to understand if the players pay attention to various elements on the screen. The tracking of heart rate enables Remedy to understand if the game has the intended effect on players in various instances: for example, if jump scares create the desired effect and if players feel tense/scared where the game is designed to evoke such feelings.

We do not share your personal data, except as approved by you or as described below:

• We may release your personal data as permitted or required by applicable law.

• While the playtest is being carried out, a video of the game as well as the participant, containing the heart rate and eye tracking data, will be streamed via a non-public link in YouTube to a limited number of authorized Remedy employee’s assessing the results of the test. The video will be removed from YouTube immediately after such streaming. According to YouTube’s Privacy Policy ( content removed by users is permanently removed. Hence, YouTube does not retain any of the personal data.

Transfer to third countries

Other than for the duration of the above-described YouTube streaming, we will not transfer your personal data outside of the European Union or the EEA (which means all the Eu counties plus Norway, Iceland and Liechtenstein).

How is your data stored?

All of the personal data collected in connection with Playtests is stored locally on Remedy’s servers in Espoo, Finland and backed up in Helsinki, Finland.

The heart rate and eye tracking data is stored together with the playthrough video footage, but all other personal data is removed and stored separately. All data is stored separately from other Remedy data, with limited access rights to authorized personnel only.

How long do we store your personal data?

Playtest specific data (which contains heart rate tracking and eye movement tracking data) is stored until the game project in question is commercially released but in any event for a maximum of 3 years.

Other collected data, which Remedy considers contact information type data, is stored until you request removal of said data. Remedy also periodically inquires whether you wish a person would like to have such data removed.

Access to your personal data, corrections and right to be forgotten

You have the right to access your personal data we have collected and to receive a copy of the personal data you have provided for us. If you would like to have a copy of your personal data, please contact us at

We may take a small charge for this service.

We try to make sure that your personal data is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You have the right to withdraw your consent regarding the processing of your personal data and require us to erase your personal data from our registers. If you would like to withdraw you consent and have your personal data erased, please contact us at We will comply with your request unless there is a lawful reason for not doing so. For example, there may be an overriding legitimate ground for keeping your personal data, such as, a legal obligation that we must comply with, or if retention is necessary for us to comply with our legal obligations.

Your right to lodge a complaint

You have the right to complain about the way we process your personal data by contacting us at If you feel that your complaint has not been handled in sufficient manner you may complain to the supervisory authority.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: