Remedy’s Privacy Policy

Effective date: 31 January 2025, Last updated: 3 April 2025



Welcome to Remedy’s Privacy Policy.

This Privacy Policy (the “Policy”) explains what personal and other data Remedy Entertainment Plc (Remedy Entertainment Plc and its subsidiaries, “Remedy”, “we” or “us”) collects when you visit our websites, sign-up for a Remedy playtest, play our games, or purchase our products or services (the “Services”). It also details how we use this data and how you can exercise your privacy rights.

When using our Services, your Personal Data is managed as outlined in this Policy. For the purposes of this Policy, “Personal Data” means any information relating to an identified or identifiable individual. This includes, but is not limited to, your name, contact information, online identifiers, and any other data that can be used to identify you directly or indirectly. Please note that your use of the Services is also subject to the terms of use of the applicable Service. Anonymous information that cannot be linked to you does not qualify as Personal Data.

Remedy acts as the data controller responsible for determining how and why your Personal Data is processed. If you have any questions regarding the processing of your Personal Data, please feel free to reach out to us at privacy@remedygames.com.

1. How We Collect and Receive Personal Data

In this section, we explain how and when we collect or receive Personal Data.

1.1 You Visit Our Website

We may collect Personal Data about you when you visit our websites, including but not limited to remedygames.com, alanwake.com, playfirebreak.com, controlgame.com and others, through the following means:

  • Cookies:
    Our websites use cookies to ensure they run properly and to improve their functionality. When you visit a site, a cookie banner will appear, asking for your consent to use the cookies you accept.
  • Website Analytics:
    Our websites may use analytics tools to understand visitor behavior, such as which pages are popular or how long people stay on the site.
  • Newsletters, Sign-up Services and Fan Art Submission:
    Website visitors might submit Personal Data if they sign up for newsletters or other sign-up services on our websites or when they submit fan art to Remedy through our websites.

The Personal Data we collect through these methods may include, but is not limited to, the data listed below:

Data Collection Method Type of Personal Data Collected Purpose for Collection
Cookies Preferences or site interactions Enabling website operation, improve site functionality, remember preferences or personalize content
Website Analytics Device information, IP address, page views or session duration Understand visitor behavior, analyze website traffic, and improve user experience
Newsletters, Sign-up Services and Fan Art Submissions Email address, name or username Send newsletters, provide other sign-up services, such as promotion codes for games, and showcase fan art

Our websites also include links to our social media pages (e.g., Facebook, Instagram, X, etc.). When you visit these pages, Personal Data may be collected by the social media platforms. These platforms use cookies or other technologies to collect this information, and their processing of data is governed by their own privacy policies.

1.2 You Participate in a Remedy Playtest

We may collect Personal Data when you sign-up for a playtest of our unreleased games at https://www.remedygames.com/playtest or participate in a playtest session, either in our office or remotely. This data enables us to carry out the playtesting and helps us improve our games.

The Personal Data we collect for playtesting purposes may include, but is not limited to, the following types of data:

Type of Personal Data Purpose of Processing
Contact and Account Information Used to manage playtest participation, including invitations and eligibility (e.g., age confirmation)
Gameplay Feedback and Playtest Data Includes written or verbal feedback, gameplay recordings, and general gaming preferences to improve game design.
Technical and Device Information Collected to ensure compatibility, troubleshoot issues, and optimize game performance.
Biometric and Interaction Data In some cases, physiological responses (e.g., heart rate, eye movement) may be analyzed to assess player experience (on-premises testing only).
Location Information General location data (e.g., country, city-level GeoIP) may be used for player segmentation and analytics.

Please note that physiological response data such as heart rate and eye movement may constitute special category data under data protection laws. We only collect and process such data with your explicit consent. We do not use this data to uniquely identify you but solely to improve game design and player experience. You may withdraw your consent to the processing of this special category data at any time without affecting your participation in other aspects of our playtests.

1.3 You Play Our Games

Our Single Player Games. Our commercially released single-player games as of the date of this Policy, including Alan Wake, Alan Wake Remastered, Alan Wake 2 and Control, do not contain functionalities that collect Personal Data. Through Alan Wake 2, we receive certain anonymous and aggregated analytics data which cannot be traced back to individual players.

FBC: Firebreak. Our game FBC: Firebreak ("FBC") is a three-player cooperative experience. Because of its multiplayer nature, we need to process certain Personal Data to enable its online functionality. When players first sign up for FBC, they must give explicit consent for the collection of their Personal Data and accept this Policy. After that, data is processed automatically in the background during gameplay by us, Heroic Labs and our other partners, whose technology enables the online services. Creating an account is not required to play.

The Personal Data we collect in connection with FBC may include, but is not limited to, the following types of data:

Type of Personal Data Description, Examples, and Purpose
Platform Usernames Platform usernames (e.g., Steam). Used to manage game access and authenticate players
IP Address Enables matchmaking, multiplayer functionality, and player analytics tracking.
Player GeoIP Lookup Geographical location at a city level, used for player analytic segmentation.
Gameplay Statistics Player’s in-game statistics (e.g., enemies killed, items used, resources collected, objectives completed, failure/success rate of sessions, XP earned) which help us analyze player engagement, progression, and gameplay mechanics.
Gaming System Details Includes e.g., hardware and operating system details. Helps troubleshoot crashes, errors, and improve game performance (e.g., FPS, latency, lag).

Processing by Third-Party Platforms. When you purchase or access our games through third-party platforms, such as Steam, Epic Games Store, PlayStation Store, Xbox Store, and others, these platforms will process your Personal Data independently from us. This processing may include data collected at the point of purchase, during account creation, or while using our games through their services. These third-party platforms act as separate data controllers with respect to your Personal Data and process it according to their own privacy policies. We recommend reviewing the privacy policies of any such third-party platforms for information on how your data is handled. As a publisher, we may also receive aggregated or anonymized data from them when using their marketing, performance analytics, or engagement tracking services. Remedy does not receive or store any payment information. This is handled entirely by the relevant payment service provider.

1.4 Customer Support

Remedy maintains customer support for our self-published games, which currently include Control and FBC, in cooperation with our customer support partner Keywords International Limited. Players may contact us for customer support regarding our self-published games and such contacts will be processed by Keywords International Limited. When doing so, players may provide Personal Data such as their contact details and information relevant to resolving the issue they report.

Data Collection Method Type of Personal Data Collected Purpose for Collection
Customer Support Name, e-mail, and inquiry details Addressing user inquiries, resolving reported issues

1.5 Other

We may also collect Personal Data about you in certain other circumstances, such as:

Circumstance Purpose for Collection
When we monitor the use of our Services To act against misbehaving users, prevent harassment and cyberbullying
To comply with legal obligations To protect the interests of us, you and/or another person
For additional, comparable purposes In these cases, the purpose for collection depends on the specific purpose

Additionally, if you join our Discord server or use other third-party services in connection with our games, we may collect certaindata from those services to facilitate your participation, interaction, or use of those services.

2. Legal Basis for Processing and Retention Periods

Our legal basis for processing Personal Data and retention periods depend on the type of data in question, the Services you use, and how you interact with them. We retain Personal Data only for as long as necessary for its intended purpose, considering legal requirements, industry standards, data sensitivity, and relevance to potential legal matters.

The table below outlines the primary legal basis for processing your Personal Data. Additional legal bases may also apply, such as compliance with legal obligations or responding to authority requests.

Circumstance Subsection Legal Basis for Processing Retention Period
1.1 Website Cookies Consent: Optional cookies Legitimate interest: Necessary cookies Cookie data retention times vary: up to two years. See the relevant cookie banner for further info
Website Analytics Consent Depends on analytics provider: up to 26 months.
Newsletters, SignUp Services and Fan Art Submissions Consent Until user unsubscribes.
1.2 Playtest Playtest Data Consent Up to five years after the tested game is released.
1.3 Games Game Data Consent: Active consent provided when signing up to game. Legitimate interest: We may process your game-related Personal Data without consent when necessary for fraud prevention, player communication, behavior tracking, or improving our services. For as long as you play our games.
1.4 Customer Support Customer Data Legitimate interest For as long as needed to resolve the support matter.
1.5 Other Other Consent, contract or legitimate interest depending on the information and nature of processing. Depends on the nature of the information and processing.

If the table above lists consent as the legal basis, it means you will actively give your consent when using the service. You can withdraw your consent at any time, but this may affect your ability to continue using the service. In some cases, we may keep your data longer than stated, such as for research, statistics, or legal requirements. However, we will delete any data that is no longer needed within a reasonable time.

3. How We Secure Your Personal Data

We store as much as possible of the Personal Data that we process on our servers. Access for data stored by us is carefully managed and restricted to authorized personnel only. We protect all data with strict security measures, including password protection and user access controls, ensuring that only authorized individuals can access it.

As needed, some data may also be stored with third-party service providers. All such third-party service providers are carefully assessed, and we make sure they are contractually obligated to safeguard your Personal Data by applying industry standard protection and encryption measures.

4. How We Share Your Personal Data

We share Personal Data with third-party service providers as needed to operate our services, support gameplay, and enhance user experience. The table below provides examples of how we may share your data, but it is not an exhaustive list.

Additionally, we may share Personal Data with authorities when required to comply with legal obligations or respond to requests.

Type of Personal Data Recipients Purpose of Sharing
1.1 Website Service providers for website management, email services, analytics Enable provision of these services
1.2 Playtest YouTube, Survey Monkey, FirstLook and similar service providers who assist us in carrying out our playtests Enable participation in playtests, analyze playtest results
1.3 Games Third-party platforms (such as Steam, Xbox and PlayStation), technical partners (such as Heroic Labs) who enable online services and other users and players. Enable gameplay via third-party platforms. Additionally, when social features like chat are enabled or game statistics are publicly available, this data may be shared with other players.
1.4 Customer Support Keywords International Limited Enable provision of these services
1.5 Other Technical partners (such as Heroic Labs) who enable online services To act against misbehaving users, prevent harassment and cyberbullying

We never sell your Personal Data, but may share aggregated and anonymized data about you with advertisers, publishers, business partners, sponsors, and other third parties. This data cannot be used to identify you and is used for analysis, reporting, and marketing purposes. We do not use your Personal Data for automated decision-making or profiling.

5. International Data Transfers

Our Services are global by nature and your data may therefore be transferred internationally. Since data protection laws vary by country, we implement various safeguards to protect your data. These may include EU-approved standard contractual clauses and other legal protections.

6. Your Rights

As a data subject, you have the right to:

  • Access your Personal Data and receive a copy of the Personal Data you have provided to us.
  • Request that your Personal Data be transmitted from one system to another if the data has been provided by you and if the processing of the Personal Data is based on your consent or a contract, when technically feasible.
  • Request that we correct or erase (the right to be forgotten) your Personal Data.
  • Request that we restrict the processing of your Personal Data.
  • Object to the processing of your Personal Data if it is based on our legitimate interest.
  • Withdraw your consent where you have provided it.

Requests about your Personal Data should be addressed to privacy@remedygames.com. When making a request, please provide sufficient information to allow us to locate and deliver the requested data and to verify your identity. If you request multiple copies of your Personal Data, make repeated requests, or if your request is deemed manifestly unfounded or excessive, we may charge a small fee to cover administrative costs.

If you are dissatisfied with how we handle your Personal Data, you may also file a complaint with us. If you feel that your complaint has not been adequately addressed, you may contact the relevant supervisory authority.

7. Children

Our Services are generally not directed to children under 16 (or other age as required by applicable local law). If you are a parent or guardian concerned about the transfer of your child’s Personal Data, please contact us.

8. Changes to this Policy

We reserve the right to change this Policy at any time by posting a modified version online at www.remedygames.com and our other websites, so please review it frequently to ensure you are aware of any changes.