Privacy Policy

Remedy Entertainment Plc (business ID: 1017278-9) is a globally successful Finnish video game company. This privacy policy explains how Remedy Entertainment (Remedy Entertainment and its subsidiaries, “Remedy”, “we” or “us”) uses any personal data Remedy collects about its website visitors.

Remedy is committed to protecting your data privacy rights and we want to make sure you are informed about how we collect, use, and disclose the personal data we collect about our website visitors.

Under data protection legislation, Remedy acts as the data controller regarding the personal data of its website visitors. This means that Remedy is responsible for deciding how we maintain and use your personal data.

Remedy reserves the right to amend this policy from time to time.

COOKIES

Our websites use cookies and other similar device identification technologies (hereafter referred to as "cookies") to collect information about how you interact with our website and to distinguish you from other users of our websites. Cookies are text files which are transferred from our websites to your computer to collect standard internet log information and visitor behavior information. We use cookies to help us provide you with a personalized service, and to help make our websites better for you.

When first visiting our website, you are informed about the cookies used for our website and you are able to give your consent for the cookies you accept. You can reject all cookies apart from strictly necessary cookies by clicking on "accept only essentials", which do not require consent. You can always withdraw your consent and manage your cookie preferences by clicking on “cookie settings” on the bottom right corner of our website.

You can also set your browser not to accept cookies, however if you disable cookies, you may find that this affects your ability to use certain parts of our website. To disable cookies, look at the “help” menu on your browser.

You can find more information about our use of cookies from our Cookie Banner by clicking on “cookie settings” on the bottom right corner of our website.

WHAT KIND OF PERSONAL DATA DO WE COLLECT ABOUT YOU?

Remedy may collect the following types of personal data about its website visitors:

  • Name
  • Contact details, including phone number and email address
  • Automatically collected data, such as IP-address and cookies based on your consent
  • Date of birth
  • Gender
  • Spare time activities and hobbies
  • Entertainment preferences, such as what games you enjoy playing and what movies you like to watch

ON WHAT BASIS DO WE COLLECT AND PROCESS YOUR PERSONAL DATA?

Data protection laws require that we only use your data for certain reasons and only when we have a legal basis to do so. More than one legal basis may apply depending on the processing activity in question.

When you register into any section of our website which requires registration or otherwise provide us with your personal data through our websites we always request that you grant us explicit consent to collect and use your personal data in accordance with this Remedy Website Visitor Privacy Policy. You may withdraw your consent at any time by contacting us at legal@remedygames.com.

Your personal data is not used for automated decision-making or profiling

HOW DO WE COLLECT YOUR PERSONAL DATA?

As a rule, all website visitor personal data is collected directly from each website visitor for example when you sign up as a user or visit our website.

HOW DO WE USE YOUR PERSONAL DATA?

We process your personal data for the purposes of contacting you, conducting marketing and research and creating reports for our internal use.

Contact information may be used to invite and recruit players to participate in playtests to play our unreleased games. A separate privacy policy applies to playtest participants.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We do not share your personal data, except as approved by you or as described below, in which case, we will ensure that appropriate contractual safeguards are implemented to ensure protection of your personal data when disclosing it to third parties.

We may engage other companies or individuals to perform website related tasks on our behalf. These third parties may have access to your personal data.

With regard to cookies, depending on your consent and cookie preferences, we may provide your personal data to advertisers and various website partners as described in our cookie banner and below under the section describing how long your personal data is stored.

We may also share aggregate or anonymous information about you with advertisers, publishers, business partners, sponsors, and other third parties.

Remedy may also disclose your personal data to:

  • Regulatory bodies or authorities as permitted or required by applicable law

WHERE DO WE STORE YOUR PERSONAL DATA AND HOW DO WE TRANSFER IT TO THIRD COUNTRIES?

Website visitor data is stored on Remedy’s local servers in Finland.

Our websites and some of our applications or services or parts of them may also be hosted in the United States or elsewhere outside of the European Economic Area (“EEA”) and this means that we may transfer your personal data outside of the EEA. When such transfers take place, Remedy takes all the reasonably necessary steps to ensure the transferred data is protected by appropriate safeguards. This includes relying on EU recognized legal adequacy mechanisms or the EU standard contractual clauses. If you have any questions about the applied safeguards, please contact us by email at legal@remedygames.com.

HOW DO WE PROTECT YOUR PERSONAL DATA?

Website visitor data is stored in password protected files. Access rights to such data are granted and monitored by IT. Access rights are restricted to:

  • IT (all information)
  • Marketing (all information)

Personal data of website visitors is always processed with extreme care and all information is treated confidentially.

Personal data of website visitors cannot be accessed without a personal ID, password and a right of access. Access is granted to individual users after authorization by IT.

HOW LONG DO WE STORE YOUR PERSONAL DATA?

Website visitor personal data is stored only as long as necessary for its processing, unless longer retention is required by applicable law or unless Remedy has a legitimate and lawful purpose for such longer retention.

As described in our cookie banner, the following cookie specific retention times apply:

  • Cookieeyes-consent – 1 year
  • Visitor info 1 live – 5 months 27 days
  • YSC – Stored only during session
  • Consent – 2 years
  • Vuid – 1 year 1 month 4 days
  • _cf_bm – 30 minutes
  • Visitor_privacy_metadata – 5 months 27 days
  • Test-cookie – 15 minutes
  • IDE – 1 year 24 days

ACCESS TO YOUR PERSONAL DATA, CORRECTIONS AND RIGHTS TO BE FORGOTTEN

You have the right to access your personal data we have collected and to receive a copy of the personal data you have provided us with. You may also have the right to have your personal data corrected or erased (right to be forgotten).

Requests about data stored by Remedy must be addressed to legal@remedygames.com. The person requesting information and/or information correction and/or information deletion must present a sufficient request, which contains all the reasonably required information necessary for finding and delivering the requested data and for verifying the identity of the person making the request. If you would like to have several copies of your personal data, request a copy repeatedly or your request is considered otherwise manifestly unfounded or excessive, we may take a small charge for this service.

YOUR OTHER RIGHTS

As a data subject, you have the right to know and to a certain degree affect how your personal data is used. In addition to the above, you have the right to:

  • To request that Remedy restricts the processing of your personal data
  • To object to processing of your personal data, if the processing is based on Remedy's legitimate interest
  • To withdraw your consent where you have issued it

You may also complain about the way we process your personal data by contacting us at legal@remedygames.com. If you feel that your complaint has not been handled in sufficient manner you may contact the supervisory authority.

HOW TO CONTACT US

Please contact us if you have any questions about this privacy policy or the information we hold about you by email at legal@remedygames.com.

Last update 22 November 2023